Retail Design, New York City Tourism, and New Beginnings
My wife and I just returned from a trip to New York to visit with my family, and while there we managed to spend one of our days in New York City, where I grew up.
(my family just recently realized that I have nearly reached the point where I have not lived in New York for as long as I lived in New York, and they took this opportunity to remind me of this newly discovered fact several times. Thanks mom!)
We had a chance to have dinner with some friends, who asked my wife what quintessential “New York Things” had I taken her to see. She quickly responded by recounting our first trip to New York, which we spent riding the subway and visiting every Best Buy in Manhattan, along with a few other smaller retailers. In hindsight, probably not the best first impression that I could have provided, however, it serves as a great metaphor for the motivations that drive me as a retail design thinker. I am passionate about what I do. A little too much at times.
I started my career in manufacturing, designing and building merchandising solutions, Read more 
Best Buy Embraces Social Media
Brad Anderson, the CEO of Best Buy walks us through how Best Buy has been leveraging social media both internally and externally to both connect with their customers and become a better company by empowering their people.
Best Buy employs over 160,000 people, and is using social media tools to improve customer service ratings, decrease turnover, increase enrollment in 401K plans, and create their most accurate revenue models to date.
As Brad freely admits, this the start of engaging with both associates and customers in meaningful ways to make Best Buy a better company all around.
“You are as motivated to deliver service as you are engaged in the workplace” -Brad Anderson, CEO, Best Buy
